Privacy Policy
Last updated: September 2, 2026
This Privacy Policy explains what information Vanessa Caetano Translations & Interpreting collects, why, and how it is handled. It applies to translationdocumentusa.com and to communications by email, WhatsApp and phone in connection with the services offered by Vanessa Caetano Salmeron, ATA Individual Member No. 269049.
1. Information We Collect
When you contact us to request a quote or a service — by email, WhatsApp, phone, or, once active, through a website form — we may collect your name, email address, phone number, the documents you send for translation, and any other information you choose to share with us to describe your request (such as the language needed, the destination country or institution, and the purpose of the translation).
2. Confidential Documents Sent by Email or WhatsApp
Documents sent by email or WhatsApp may contain personal and confidential information. This information is used only to: review the document, prepare a quote, respond to your inquiry, perform the requested translation or interpreting service, process payment, deliver the completed service, and meet legal or administrative obligations. We ask clients to avoid sending information that is not necessary for the service requested.
3. How We Use Information
Information you provide is used only to respond to your request, prepare and deliver the translation or interpreting service, process payment, and communicate with you about your order. We do not use client information for unrelated purposes.
4. Service Providers and Other Third Parties
In the interest of transparency, here are the providers genuinely used or possibly involved in operating this business and delivering your service, each of which may process the information necessary for its own function:
- Hostinger — hosting provider for this website and for the professional email address.
- WhatsApp / Meta — when you choose to contact us or send documents through WhatsApp, that conversation is carried on Meta's platform, subject to WhatsApp's own terms and privacy practices.
- Google / Gmail — messages sent to our professional email address may be forwarded to or accessed through a Gmail account.
- Telephone carriers — involved in any call or SMS made to or from our business phone number.
- Postal, courier or shipping providers — when a physical delivery is requested.
- Payment processors actually used — to process the payment for a confirmed service; the specific processor is stated on the quote or invoice.
- Any other provider genuinely necessary to carry out a specific contracted service.
These providers may process only the information necessary for communication, quoting, payment, performance and delivery of the service.
5. No Sale of Personal Information
We do not sell personal information.
6. No Sharing for Behavioral Advertising
We do not share personal information for behavioral advertising purposes. If this changes in the future, this Policy and our Cookie Policy will be updated first, and any consent required by law will be requested before such sharing begins.
7. Document and Data Retention
Documents and files may be kept for up to 90 days after delivery to allow for corrections, support, a resend requested by the client, or resolution of issues related to the service. After that period, documents may be deleted from active systems, except where continued retention is necessary for legal obligations, tax or accounting obligations, prevention or resolution of disputes, protection against fraud, or at the client's own request.
8. Deletion of Documents and Data
You may request earlier deletion, where legally and technically possible, by emailing documents@translationdocumentusa.com. Technical backups or records that must be retained to meet a legal obligation may take a bit longer to fully clear from our systems.
9. Your Rights — Access, Correction and Deletion
You may request access to, correction of, or deletion of your personal information by emailing documents@translationdocumentusa.com. We will respond within the timeframe required by applicable law, which may vary depending on where you live. We may need to verify your identity before providing or deleting information.
10. Cookies
This website does not currently use cookies for analytics or advertising. See our Cookie Policy for full details, including our use of Google Fonts and links to external platforms such as WhatsApp, Instagram and Google, which have their own privacy practices.
11. Security
We take reasonable steps to protect the information you share with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security for any information sent by email, WhatsApp or through this website.
12. Children's Privacy
This website and these services are intended for adults seeking professional translation and interpreting services and are not directed at children.
13. Changes to This Policy
We may update this Privacy Policy as our services evolve. The date at the top of this page indicates when it was last revised.
14. Contact
Questions about this Policy, or requests regarding your personal information, may be sent to documents@translationdocumentusa.com or by phone at +1 (321) 304-1869.